国有企业海外项目岗位招聘 大堂经理

Job purpose

Lobby Manager is responsible for the overall management and coordination of the facilities at the FOC location to ensure a safe, comfortable and efficient living environment for employees and related personnel. This position requires excellent management skills, good cross-cultural communication skills and the ability to deal with emergencies to adapt to the complex working environment of the oilfield.

大堂经理负责FOC所在地设施的全面管理和协调，确保员工及相关人员拥有安全、舒适、高效的居住环境。该职位要求具备优秀的管理能力、良好的跨文化沟通能力和处理突发事件的能力，以适应油田复杂的工作环境。

Duties and responsibilities

• Responsible for the overall service quality of GH lobby area, proactively welcome customers, handle guest inquiries, complaints and special needs to ensure high satisfaction.
• Receive VIP customers and coordinate exclusive services (such as express check-in, baggage assistance, etc.) to enhance customer experience.
• Monitors the lobby environment (hygiene, temperature, lighting, indoor plants, outdoor greenery, etc.) to ensure that it is clean and in accordance with management standards.
• Quickly respond to customer needs, equipment failure (such as elevator jam), emergency medical events and other emergencies, implement emergency plans and properly solve.
• Guide and assess the front desk, concierge and other basic staff, make shift scheduling plan to ensure sufficient service manpower.
• Regularly organize special training on etiquette, communication skills and system operation to improve team professionalism.
• Collect feedback, periodically analyze customer satisfaction reports and propose improvement plans.
• Supervise the safety inspection of lobby area (fire escape routes, smoke detection, etc) to ensure compliance with safety management regulations.
• Analyzes service bottlenecks and puts forward suggestions for process optimization.

-负责酒店大堂区域整体服务质量，接待客户，处理客人问询、投诉及特殊需求，确保客户满意度。-接待VIP客户，协调专属服务（如快速办理入住、行李协助等），提升客户体验。-监测大堂环境（卫生、温度、灯光、室内植物、室外绿化等），确保清洁、符合管理标准。-快速响应客户需求、设备故障（如电梯堵塞）、紧急医疗事件等突发事件，执行应急预案并妥善解决。-指导、考核前台、礼宾等基层员工，制定排班计划，确保服务人力充足。-定期组织礼仪、沟通技巧、系统操作等专题培训，提升团队专业水平。-收集反馈意见，定期分析客户满意度报告，提出改进方案。-监督大堂区域的安全检查（消防通道、烟雾探测等），确保符合安全管理规定。-分析服务瓶颈，提出流程优化建议。

Qualification

• College degree or above in hotel management, tourism management, business etiquette or related.
• Certificate holder of hotel Manager, Etiquette trainer, and other certificates is preferred.
• Good image and temperament, strong affinity, excellent communication and emotion management skills.
• Communication skills: Excellent oral and written communication skills, able to communicate effectively with employees and residents from different cultural backgrounds.
• Problem solving: Strong analytical and problem-solving skills, able to make quick decisions under pressure.
• MS Office Suite
• Analytical & Communication Skills: Ability to translate complex data into actionable insights via reports/PowerPoint.

-酒店管理、旅游管理、商务礼仪或相关专业大专以上学历。-持有酒店经理、礼仪培训师等证书者优先。-形象气质佳，亲和力强，沟通和情绪管理能力出色。-沟通能力：优秀的口头和书面表达能力，能够与来自不同文化背景的员工和住客进行有效沟通。-解决问题能力：强大的分析和解决问题能力，能够在压力下快速做出决策。-MS Office Suite-分析和沟通能力：能够将复杂数据转化为可操作的报告/PowerPoint。

Experience

3–5+ years in front customer service desk in high end hotel establishments or commercial/public building operations (e.g., offices, hospitals, malls).

拥有在高端酒店或商业/公共建筑（如办公室、医院、商场）前台、客户服务台工作 3-5 年以上经验。

Language proficiency

• Language: Fluent in English; A good knowledge of Arabic is preferred. 英语，阿拉伯语能力者优先

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